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A while back me and my sister discovered that Linkin Park was coming to play in New Zealand. Being long time fans, my sister had sworn years ago that if they came she HAD to go, even if it was a thousand dollars (her words, not mine). I quite wanted to go as well and saw it as a good excuse to have a holiday.
Being students on a budget, we decided to travel on the cheapest option available - nakedbus.com, $18 from Wellington to Auckland. I had traveled on this bus service previously, and while they aren't really buses, more refitted vans, and you tend to get some interesting characters on the service (both travelers and bus drivers), you can't pass up an $18 trip.
This time however, things didn't turn out quite so well. On dragging myself out of bed at a ridiculous hour, travelling through the pouring rain to get to the bus stop in town, the bus had yet to arrive. So we waited.
And it rained.
And we waited.
And it rained some more.
And we waited some more.
There were six of us unexpecting vagabonds. Me and my sister, the emo couple, the van girl, and the loner. Emo couple moved around a bit, trying to find shelter at a stop that had none. Loner, well, he was lonesome. Van girl, although sitting in her van was the warmest of all of us, offered us no shelter. She was also the most impatient. After about fourty minutes of waiting, she grew tired, and came over to converse with us. After careful investigation, we found the bus companies number - 0900 NAKED. I thought it was quite checky of them to have an 0900 toll number in the first place, and it sounds a bit like a pr0n number, but the number itself wouldn't work. It seemed it no longer existed. Upon discovering this, van girl decided to turn in and find alternate transport, and so her van escorted her away.
We had a little more paitence, but not much. It wasn't long after that loner went on his lonesome way. After waiting over an hour, we too decided to give up. We were soaked, cold, shivering and tired. We decided the best course of action would be to head to the train station and seek alternate transport. Emo couple gave us a strange inquiring look as we left, as if we had some idea why the bus wasn't there, but we headed off to the train station. Along the way though, Teresa thought the information centre might be able to help us. A kind girl there booked us seats on the overnight bus (although at four times the price of our original nakedbus ticket).
I am now sitting in my sister's bedroom, trying to dry out all my clothes which got soaked in my bag from the rain. We have attempted several times to lay a complaint at nakedbus' website, however they seem to elude all forms of contact. Their contact form doesn't seem to want to submit - it requires you to fill in the 'optional' booking reference. However even once we fill it in, it still doesn't work, in either IE or FireFox. It doesn't provide any form of email address, only a postal address, in which they promise to respond within a month or so.
Let's just say i won't be travelling naked again.
I was just informed of another person whos bus didnt turn up Sunday morning! Also under the Consumer Guarantees Act 1993 nakedbus should have compensated for the extra fare that had to be paid. Other companies do it, why cant they.
Posted by Teresa, 31/10/2007 12:27pm (3 years ago)
Well I can't comment on whether their buses turn up or not, but I've always found the contact us form works and you can't have looked very hard for the email address because I found it easily - it is enquiries@nakedbus.com. They claim on
http://www.nakedbus.com/2007/07/refund/
that they will investigate all issues and get back to you with an outcome, so why don't you make a refund request and post an update here about whether they agreed with you or not before dissing them.
Posted by Stu, 30/10/2007 9:39pm (3 years ago)
Had a similar experience with nakedbus - their bus never turned up!
Can I suggest changing the title of this page to never travel nakedbus. That way it'll get picked
up in search results as a warning to others.
Posted by Victoria, 29/10/2007 1:55pm (3 years ago)
Yeah except its not a real diary cos it doesn't have SECRETS...hahaha :P Oh Andrew where are your deep meaningful secretive secrets? So disappointing! haha.
Posted by Emma, 22/10/2007 6:05pm (3 years ago)
lol so this is what a blog is?? an online diary??
Posted by S*, 21/10/2007 6:29pm (3 years ago)
poor andy :(
Posted by MIMI, 18/10/2007 7:17pm (3 years ago)
ooh poor wet andy!! I had to walk to work in that and that was horrible enough. $18 seems too good to be true and it probably was :P.
Hope you dont miss the concert!
Posted by Will, 09/10/2007 3:34pm (3 years ago)
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